Return & Exchange Policy

How to Initiate a Return?

If you are dissatisfied with your purchase, you may initiate a return or an exchange by contacting our Customer Care Team at support@devkiraha.com within 2 days of delivery. Our team will guide you through the process.

For defective or damaged products, please report the issue within 24 hours of delivery, along with clear images of the damaged product.

Return & Exchange Conditions

• Products must be unused, unworn, unwashed, and undamaged in their original packaging with all tags, invoices, and courier receipts intact.
• Items should be packed securely to prevent damage during return transit.
• Damaged or soiled products will not be eligible for return or refund if not reported within 24 hours of delivery.
• Exchanges will be processed only after the original product is received and verified.
• Exchanged items cannot be returned.
• Customized items ** are not eligible for return or exchange.
• Returns and exchanges are permitted only for items of equal or higher value.
• An unpacking video of the product is mandatory in case of a damaged or missing item.

Refund Terms & Conditions

Refunds are processed only through the original payment method. For Cash on Delivery (COD) orders, refunds will be initiated via Razorpay secure payout links. Customers must complete the details within 24 hours of receiving the link.

For Prepaid orders, refunds will be credited back to the original source of payment (card, UPI, wallet, etc.).

Customers are responsible for providing accurate details for processing refunds. Dev Ki Raha will not be liable for delays or failure caused by incorrect or incomplete information.

Refund timelines may vary depending on the customer’s bank/payment provider.

Once a refund is initiated, Dev Ki Raha has no control over bank-side delays. Refunds will only be initiated after the returned product passes quality checks, wherever applicable.

Refund requests must comply with Dev Ki Raha return and exchange policies.

International Returns & Exchanges

• We do not accept returns or exchanges for international orders.
• In case of a defective product, please email us at support@devkiraha.com within 48 hours of delivery with images of the issue.
• An unpacking video of the product is mandatory in case of a damaged or missing item.
• Orders once dispatched cannot be cancelled.

Please note: Saturdays, Sundays, and public holidays are not considered working days for processing returns, exchanges, or refunds.

For further assistance, please contact our Customer Care Team at support@devkiraha.com